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Privacy Policy
How we handle information collected through this website. Last updated October 20, 2026.
About this policy
This policy explains what information Brothers Comfort Services collects through brotherscomfortservices.com, how we use it, and which other companies are involved in handling it.
It covers this website. It does not cover information you give us in person, on the phone, or in a signed service agreement.
Information you give us
When you submit a form on this site we collect what you type into it — usually your name, email address, phone number, service address, and a description of what you need. We use that to reply to you and to arrange work.
If you book an appointment through our booking link, that booking is taken on HouseCall Pro, the scheduling service we use. Information you enter there is handled under HouseCall Pro’s privacy policy as well as this one.
Financing applications are submitted to and processed by Wisetack under their own terms and privacy policy.
Information collected automatically
Like most websites, this site records basic technical information when you visit: your IP address, browser and device type, the pages you look at, how long you stay, and the page or search that brought you here. We use Google Analytics to collect and report this.
Cookies
Cookies are small files a website stores in your browser. This site and the third-party services listed below use them to keep the site working and to measure traffic. You can block or delete cookies in your browser settings, though parts of the site may stop working properly if you do.
Other companies involved
These services operate on or alongside this website and may receive information about your visit. Each one handles that information under its own privacy policy.
- Google Analytics and Google Search Console — traffic measurement and search performance
- HouseCall Pro — appointment booking and scheduling
- Gravity Forms, with Brevo for email delivery — contact form submissions and the emails they generate
- Surefire Local — the service-area map shown on our About page
- Wisetack — financing applications
- Nexcess — website hosting
How we use information
- To respond to inquiries and prepare estimates
- To schedule, carry out, and follow up on work
- To send appointment and service communications
- To take payment and keep business records
- To understand how the website is used and improve it
- To meet legal and regulatory obligations
When we share information
We share information with the service providers listed above so they can do their jobs, with suppliers or subcontractors where that is needed to complete your work, and where the law requires it.
Calls, texts and email
If you give us your phone number we will use it to reach you about your inquiry or your job. You can tell us at any time how you would prefer to be contacted.
Security
We take reasonable steps to protect the information we hold, including managed hosting with standard security controls and an encrypted (HTTPS) connection on this site. No website or system is completely secure, and we cannot guarantee absolute security.
Your choices
You can ask what information we hold about you, ask us to correct it, or ask us to delete it, by contacting us using the details below. You can opt out of Google Analytics with Google’s browser add-on, and you can unsubscribe from any marketing email using the link in the message.
Children
This website is not directed at children under 13, and we do not knowingly collect information from them.
Changes to this policy
We may update this policy from time to time. The date at the top of the page shows when it last changed.
How to contact us
Brothers Comfort Services
300 Brookside Ave, Ambler, PA 19002
(215) 498-0444
[email protected]
Questions about your information?
Call (215) 498-0444 or email [email protected] and we will answer.